Quality Improvement Initiative Pitch

Quality Improvement Initiative

A Proposal for Metrics-Driven Training & Development

Proposal by Brant Court

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About Me

Name: Brant Court
Current Role: NHL Video Annotator
Professional Background: WordPress Developer + Coaching + Training + QA
Passion: Improving quality and efficiency through data-driven approaches
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The Challenge

No standardized metrics to evaluate operator performance
Limited ability to identify specific training needs
Scattered documentation across multiple platforms
Team Leads lack concrete metrics for coaching during 1-on-1s
Inconsistent quality in game event inputs
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Proposed Solution: Two-Part Approach

1. Metrics-Driven Quality Assurance
Monthly live QA during actual hockey game inputs
Real-time evaluation of operator accuracy and efficiency
Data collection to identify individual and team-wide improvement areas
2. Centralized WordPress Training Hub
Build on existing WordPress infrastructure (KB and LMS)
Custom dashboard with performance metrics and leaderboards
Targeted training modules for specific event types
Streamlined access to critical resources
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Live QA Implementation

Process:

Monitor one period of live input per operator monthly
Track accuracy rates across different event types
Identify patterns of strengths and weaknesses
Generate individual performance reports

Benefits:

Objective measurement of performance
Early detection of training needs
Consistent quality standards
Data-driven 1-on-1 coaching
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WordPress Training Hub

Personalized Dashboard

User stats, leaderboards, improvement tracking

Targeted Training Library

Event-specific modules for focused improvement

Centralized Resources

Quick access to Knowledgebase and LMS

Progress Tracking

Completion rates and performance metrics

Technical Requirements:

Extend existing WordPress implementation
Custom plugin development for metrics dashboard
Integration with current LMS system
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The Training Cycle

1 Assess: Live QA identifies areas for improvement
2 Prescribe: TL assigns specific training modules
3 Train: Operator completes targeted training
4 Apply: Operator implements learnings in live environment
5 Measure: Next QA session measures improvement
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Example Scenario

Current Process: Proposed Process:

TL: “Your accuracy needs improvement.”

Operator: “Which areas should I focus on?”

TL: “Just try to be more careful overall.”

TL: “Your QA shows 85% accuracy on Controlled Entry Against events.”

Operator: “Where can I improve?”

TL: “I’ve assigned you the Controlled Entry training module. Let’s review your progress next week.”
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Implementation Timeline

Phase 1
(Month 1-2):
Develop QA metrics and evaluation criteria
Begin monthly live QA sessions
Collect baseline performance data
Phase 2
(Month 3-4):
Build WordPress dashboard prototype
Create initial training modules for common issues
Test with select team members
Phase 3
(Month 5-6):
Full rollout of WordPress Training Hub
Integration of QA data with dashboard
Team-wide training and adoption
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Resource Requirements

Time: 10-20 hours/week for development (can utilize existing duties)
Tools: WordPress development environment (already available)
Personnel: Minimal – utilizing existing TLs for QA process
Training: Brief orientation for TLs on new metrics system
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Expected Outcomes

Timeframe Expected Results
Short-term
(3 months)
15% reduction in input errors
Established baseline metrics for all operators
Improved 1-on-1 coaching sessions
Long-term
(1 year)
30%+ reduction in input errors
Standardized training protocols
Higher operator satisfaction and retention
Improved product quality for clients
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Value to Sportlogiq

Enhanced Data Quality: More accurate game inputs
Operational Efficiency: Targeted training reduces wasted effort
Employee Development: Clear growth paths and feedback
Cost Savings: Reduced retraining and error correction
Competitive Advantage: Superior data quality for clients
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Next Steps

  1. Review proposal with management team
  2. Approve initial QA metrics development
  3. Allocate time for WordPress hub development
  4. Set implementation timeline
  5. Establish success metrics
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Thank You

Questions and Discussion

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Appendix: WordPress Development Expertise

Technical Skills

Custom plugin development
Theme customization
LMS integration experience
Data visualization dashboards
User metrics tracking

Benefits to This Project

Can implement solution with minimal outside resources
Experience with WordPress-based LMS systems
Understanding of both technical and training needs
Ability to maintain and update system long-term
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